Call-Out Charges – what are they and when are they applied and Locksmith prices plus who applies them? Here our Pricing Policy.
I Am a 24 Hour Locksmiths. This means I respond to calls any time of day or night.
It is a practice within the locksmith industry that requests a locksmith’s attendance at short notice. An emergency, such as a person being locked out of their home, will incur an emergency call out charge (call out charge).
This call-out charge is also the customer being charged the locksmith’s prices and normal hourly rate or fixed cost for the job. Pricing Policy Higgins Locksmiths, A call-out charge is made irrespective of the time of day or night along with the locksmith’s hourly rate or fixed cost. A call-out charge isn’t customarily applied where work is pre-booked and is not urgent or an emergency. And this is why I advertise no call out charge for pre-booked work.
Some Locksmith Companies decide not to invoke this charge. Pricing Policy Higgins Locksmiths is fixed. At Higgins Locksmiths, we DO NOT CHARGE an Emergency Call Out Charge (“Call Out Charge”). We always charge our hourly rate or fixed cost. It is My price policy NOT to attend an address free of charge, regardless of circumstances.
When a company declares that they do not apply a call-out charge (“No Call Out Charge”), it doesn’t mean that a locksmith will attend an incident or come to quote for work free of charge unless stated. It means that they will still apply their regular hourly rate/fixed cost but will not apply an additional call-out charge for attending at short notice. ie. in an emergency. If I feel the need to add a call out charge, then i will add one if it’s required.
I operate in County Durham but cover the whole of the North East. Pricing Policy Higgins Locksmiths, several factors dictate my hourly rate/fixed cost, such as;
It is impossible to show on this website every conceivable charging possibility. However, based on the factors (A) to (D) above, here are some examples of Locksmith prices.
i)The time of day or night – My standard labour charge for attending an address for general locksmith work between 9 am and 5.30 pm in County Durham £45. This hourly rate would rise to a maximum of £90 per hour between the hours of 5.30 pm and 8 am. Our hourly standard labour charges apply throughout the country during normal working hours. 9 am – 5.30 pm Monday – Friday.
iii) The geographical location – (B) If we received the same type of call as in (i) above but to an address in the outer country area as opposed to inner-city areas, the hourly charge between 9am, and 5.30pm would be £85 and £155 between 5.30pm and 9am.
iiii) The type of job I am required to undertake – (c) Locksmith work covers a multitude of variables from opening a simple cam lock on a cupboard through to opening and fitting mortise (Mortice) locks.
Calls may be recorded for training and security reasons, and this includes mobile phone calls.
New home, needed locks replaced, Dan went above and beyond, good quality, doors serviced. I had struggled to open, after Dan, ease of opening and no strain. Dan did some excellent upselling and found this young man has a very diverse skill set. Definitely a number to keep on your fridge.
Such a helpful and efficient service, took hardly any time at all to sort out multiple locks in the house with absolutely no delays or issues, and all the locks work extremely well! Thank you so much!
Responded quickly for a quote, and was very flexible when organising a date to change locks. Once arrived, he had the whole job done within 15 mins. Great service!
Amazing service!! I run a Northeast based property management company and we always need locks fixed or replaced Higgins Locksmith is 5 star from start to end they offer a great service and really good value for money, I can't recommend them enough and in this day and age it's so hard to find a company you can count on ( This is one of them )
Higgins Locksmith is a 5-star company from start to finish they did a great job they arrived on time and changed the locks on one of my houses and also helped with questions I had and offered a great value for money I would not recommend anyone else.
Very prompt service, came straight out on a Saturday for me and got the job done straight away. Thank you
Please do not hesitate to get in touch I am always a message or a phone call away for a free quote.